Sky Yahoo! Mail
Find out more about the change here.
Sky has teamed up with Yahoo! to offer Sky customers a new email service which launched on 4 April. Google is no longer able to provide Sky with an email platform that caters for our requirements. As another leading provider of email services, we’ve chosen Yahoo! to power the new Sky Yahoo! Mail.
The new service has some handy features like a tabbed view, so you can have many emails open at
the same time and easily switch between them. Also, with unlimited storage, there's no limit to how
many emails you can store.
If you use webmail (sign in to your email through a web browser), you’ll see that Sky Yahoo! Mail looks a bit different and that some functions have changed. You can find out more about these changes on our help page Introducing Sky Yahoo! Mail.
Here are some of the main changes you'll notice:
• The unread message counter that currently displays on sky.com won't be available for Sky Yahoo! Mail. You'll need to go into your mailbox to see if you have any unread emails.
• Your chat history won’t have been copied across.
• Any filters you may have set up in Sky Email won't have been switched over to Sky Yahoo! Email. You'll need to set up new filters in your new mailbox.
• If you were sharing any Calendars, you'll need to re-share them. You can only do this with contacts who also have Yahoo! Mail or Sky Yahoo! Mail.
• Your new mailbox will have created folders for any Labels that you had set up in the old service.
You can still access your mailbox using a web browser, on a mobile device or a desktop email application as you may have done previously, but you might need to change some settings if you want to connect to Sky Yahoo! Mail through a desktop application, e.g. Outlook.
Your Sky Yahoo! Mail account will stay active for as long as you continue to use it, regardless of the status of any other Sky subscriptions you may have. We may close your Sky Yahoo! Mail account if you don't sign in to it for a continuous period of 180 days. You can find out more about this in the Sky Yahoo! Mail Terms & Conditions.
Because the Sky Yahoo! Mail service is operated by Yahoo! and Yahoo! uses different information
to set up your account compared to our old provider, we may have requested additional details from
you so that we could transfer your current Sky Email account to Sky Yahoo! Mail, or we may request
these details when you sign up for a new account.
Sky will continue to protect and use your personal information in the way described in Sky’s Privacy and Cookies Notice. Your Sky marketing preferences will also stay the same, whether or not you have chosen to make the move with us to Sky Yahoo! Mail.
Similar to most other email providers, the Yahoo! platform that powers Sky Email incorporates advertising. Please be assured that we take the protection and any use of customer information very seriously. Any automatic scanning of emails (whether for marketing or spam and malware detection) will be done wholly in line with the strictest privacy standards, and customers will have the option to opt out of scanning for interest based advertising purposes at any time. This can be done easily online.
If you’d like to find out more about how Yahoo! uses your personal information then visit Yahoo!’s Privacy Centre.
No, this change doesn't affect any other Sky services you use and your Sky subscription won’t be affected by this change either. Sky Yahoo! Mail is a free service for all Sky customers. Your Sky iD won’t change and you’ll still be able to access your mailbox on sky.com in the same way.
No, your email address hasn't changed and you can continue to sign in with the same username and password.
To learn how we protect you from receiving unsolicited emails, please see our Help & Support article Spam and hoax emails.
Absolutely. We take the protection of our customers’ accounts and personal data very seriously.
You can continue to use the same username and password that you've always used to access your
emails. If you're signing in through sky.com, you’ll still be able to access your mailbox using
your Sky iD.
Sky has been working with Yahoo! to ensure that effective security measures are in place for our customers.
Yahoo! has a number of safeguards in place to help protect their email service, and we will also provide you with our own account security measures to help keep you safe online when you're using Sky Yahoo! Mail.
We recommend that you:
• Change your passwords regularly.
• Use 'strong' passwords that combine uppercase and lowercase letters with numbers so that they're difficult to guess.
• Use different passwords for each of the websites you have accounts with.
For full details about the switchover process, please see our Help & Support article Prevent your Sky Email account from being deleted.
The switchover to Sky Yahoo! Mail is complete for all customers who have accepted the T&Cs before 28 May. If you have not done this, you can still sign up for a Sky Yahoo! Mailbox but we will not be able to copy any of your previous emails across.
The switchover to Sky Yahoo! Mail is complete for all customers who have accepted the T&Cs before 28 May. If you have lost access to your mailbox, you can still accept the T&Cs and access your new Sky Yahoo! mailbox, but we will not be able to copy any previous emails across.
If you have found that you have recently stopped receiving incoming emails, this may be
due to incorrect settings. Please check the following:
• Make sure you have accepted the new Sky Yahoo! Mail T&Cs and migrated to the new service. Please note you must do this by 29 May to prevent your mailbox from being deleted.
• If you are accessing your emails using a mobile phone or email client, ensure that you are not using Google settings. You should check that you are using the correct Sky settings to connect. If you are signing in on a web browser you can do this through Sky.com and by clicking on the Email link.
New to Sky Yahoo! Mail?
With Sky Yahoo! Mail, it's easy to keep in touch wherever you are. Just click the 'Sign up' button to get started.